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A consumer rights group is criticizing Microsoft for its handling of Windows 10 users unable to upgrade to Windows 11, arguing the tech giant isn’t providing adequate solutions.
The Public Interest Research Group (PIRG) claims Microsoft’s efforts to assist users with older hardware that doesn’t meet Windows 11’s requirements are insufficient.
Lucas Rockett Gutterman, leading PIRG’s Designed to Last campaign, told The Register that the current options don’t go far enough.
PIRG has been vocal about the potential for e-waste resulting from Windows 11’s stricter hardware demands, suggesting that millions of PCs could become obsolete when Windows 10 support ends in October 2025.
Microsoft recently offered alternatives to paying for extended Windows 10 support, including using the Windows Backup app or redeeming Microsoft Rewards points. However, PIRG remains unconvinced.
“Microsoft’s new options don’t go far enough and likely won’t make a dent in the up to 400 million Windows 10 PCs that can’t upgrade to Windows 11,” Gutterman stated.
PIRG suggests Microsoft should consider longer-term Windows 10 support or relax the hardware requirements for Windows 11.
“It’s obvious that users are frustrated,” Gutterman said, adding that the latest announcements don’t provide a “viable solution” for those affected.
The E-Waste Factor: A Longer-Term View Needed?
While Microsoft’s offering of alternative options is a step in the right direction, the core issue, according to PIRG, is the limited timeframe.
Extending Windows 10 support for consumers beyond a single year could significantly reduce e-waste, even with a fee. A non-paying option, like ad-supported security updates, could also be a compromise.
PIRG argues that Microsoft needs to take greater responsibility in preventing excessive e-waste by providing extended updates for consumers, similar to the multi-year program offered to businesses.
The debate continues: is Microsoft doing enough to support its Windows 10 users and mitigate the environmental impact of hardware obsolescence?
- Windows 10: Support ending soon?
- Windows 11: Upgrade requirements scrutinized.
- E-Waste: A growing concern.
Learn more about Windows 10 end of life and Windows 11 hardware requirements.