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Landing a job interview usually means prepping to discuss your skills and experience, hoping to impress a human hiring manager. But the rise of artificial intelligence (AI) is changing the game, sometimes in surprising ways.
One job seeker, TikTok user Leo Humphries, recently shared his experience of being interviewed by an AI. Humphries recounts his surprise when he realized the voice on the other end of the line was not human. He described it as “disappointing”. This incident highlights a growing trend: companies are increasingly using AI to conduct job interviews.
AI in Hiring: A Double-Edged Sword?
AI is rapidly transforming various aspects of the workforce. Some companies are now exploring automation in hiring. This involves using AI to conduct initial screenings and even entire interviews. While promising efficiency, the technology isn’t always flawless, leading to some awkward and even failed interviews.
Humphries, a 25-year-old from Houston, Texas, believed he was interviewing for his dream job when he noticed something was amiss.
During the AI interview, the interviewer began to glitch.
“For our first question, let’s circle back. Tell me about a time when, when, when, let’s,” the AI repeated. Humphries initially wondered if it was a technical issue, saying in the video, “I think the Internet’s breaking up or something.”
Humphries wasn’t given a chance to answer the question. The AI thanked him for his time.
Humphries is not alone. Another TikTok user, @its_ken04, shared a similar experience with an AI bot glitching and repeating phrases.
Humphries reflects on the implications of AI in hiring: “On one hand, it’s efficient and can help companies process a large number of candidates quickly. On the other hand, it raises questions about personal connection, fairness, and how well AI can truly evaluate someone’s qualifications and personality.”
Expert Opinions: Efficiency vs. Human Touch
HR consultant Bryan Driscoll warns that the rush to implement AI in hiring prioritizes cost-cutting over candidate experience. “When you prioritize alleged efficiency over people, you get dehumanizing, glitchy interviews that treat applicants like data points, not humans,” Driscoll told Newsweek.
Josh Jones, CEO of generative AI Quanthub, believes AI isn’t reliable enough to replace the human element in high-stakes settings like interviews. He highlights that the technology “just isn’t there yet to do this at scale without significant hiccups.”
Karim Meghji, chief product officer of Code.org, notes that AI is rapidly becoming embedded in every aspect of hiring and that these early efforts often come with real consequences for candidates.
The Future of AI in Hiring: Proceed with Caution
Experts like Driscoll caution that using AI in hiring could be “dangerous” and “expensive” if not managed correctly.
“AI can reinforce bias, strip away nuance, and make it harder for underrepresented or nontraditional candidates to break through,” Driscoll said. He added that AI systems often reflect the biases of the data they’re trained on, meaning they’re often just automating discrimination at scale.”
Jones emphasizes the need for a human-centered approach, stating, “AI should support better decisions, not speed us into biased or ineffective ones.”
The rise of AI in job interviews presents both opportunities and challenges. While AI can streamline the hiring process, it’s crucial to address concerns about fairness, bias, and the loss of human connection. As companies increasingly adopt AI in hiring, a balanced approach is needed.